VEENA's CV
VEENA ANIGOL
Account Manager | Customer Success | Warehouse & Logistics Operations
Profile summary
Accomplished Account Manager with 10 years of progressive experience in warehouse and logistics operations, featuring regional GCC experience and cross-cultural team leadership. Track record of managing enterprise accounts, maintaining inventory accuracy, and overseeing complete invoicing lifecycles. Dedicated to driving SLA compliance, building standard operating procedures, and ensuring operational reliability through structured internal audits.
Career highlights
Enterprise Account Portfolio Operations: Manages a portfolio of 60+ clients at Cargoz FZE, directing enterprise account operations, warehouse logistics, and contract renewals to maintain service level agreements.
Warehouse Inventory and Compliance: Drives 100% inventory accuracy through structured audits, WMS management, and stock reconciliation processes while developing standard operating procedures for fulfillment.
Billing Verification and Team Leadership: Directed billing verification and compliance operations for UPS Logistics Pvt. Ltd., overseeing a team of 10 associates and managing monthly closing activities.
Key skills
Professional experience
Directs enterprise account operations and high-volume warehouse logistics as the primary point of contact. Coordinates inbound and outbound fulfillment, oversees contract renewals, and guides cross-functional adherence to service level agreements.
- Manages a portfolio of 60+ MSME, SME, and enterprise clients, driving relationship management, issue resolution, and ongoing support.
- Drives 100% inventory accuracy through structured audits, WMS (Odoo) management, and strong control over GRN, GDN, and stock reconciliation processes.
- Develops and implements warehouse SOPs aligned with client requirements, improving shipment handling efficiency and process consistency.
- Supervises 2PL/3PL warehouse operations, coordinating inbound and outbound logistics to ensure smooth inventory flow and on-time dispatch.
- Manages the complete invoicing lifecycle, ensuring billing accuracy, timely invoice issuance, and adherence to commercial terms.
Managed monthly closing activities, allocated transaction volume, and prepared productivity reports for internal stakeholders. Directed operations for billing verification and compliance.
- Conducted internal audits and presented compliance findings to the compliance team.
- Investigated and resolved onshore Account Executive and customer queries relating to credits and billing.
- Processed transactions for international and domestic accounts while maintaining service level agreements.
Directed administrative functions, executive communication channels, and external stakeholder engagements, reporting findings directly to leadership to inform operational adjustments and maintain operational records.
- Prepared Certificates of Origin and arranged meetings on behalf of the organisation.
- Represented the organisation at exhibitions and expos, processing transactions for organisational accounts.
- Analysed data to support revenue generation and reported required changes to the President for implementation.
Education
Finance
Languages
English · Professional
Hindi · Professional
Marathi · Professional
Kannada · Professional